Bike Rental Assurance: Assistance, Liability, and Theft Protection
1) Conditions for Providing Assistance
Our assistance service is available to you in unexpected situations that prevent you from continuing your ride or could lead to further damage to the bicycle. We provide assistance in the following cases:
- Unexpected and Non-Faulty Bike Malfunction: If your bike experiences a malfunction that prevents you from riding (even limited riding) or if further riding would cause damage.
- Non-Faulty Accident: If you are involved in an accident with another cyclist or vehicle and your bike is unable to operate without the risk of further damage.
- Fall Caused by Bike Malfunction: If you fall and damage the bike due to an unexpected and non-faulty malfunction that prevents further riding.
In these cases, we will arrange for on-site repairs. If repairs are not possible, we will provide you with a replacement bike.
Assistance is Not Provided in the Following Cases:
- Flat tire.
- Depleted Di2 battery.
- Adverse weather conditions.
- Client fatigue or health issues.
- Fall Caused by Client Error: If the fall is caused by the client's failure to adapt their riding to the terrain or a faulty accident with another road user.
- Riding on Inappropriate Surfaces: Riding on roads not intended for road bikes (unpaved roads, non-asphalt roads).
- Damage Caused by Improper or Prohibited Handling of the Bike: In the event of damage to the bike due to improper use.
Additional Information:
- Our assistance service strives to resolve your issue as quickly as possible so you can continue your ride.
- We always aim for on-site repairs, but if this is not possible, we will provide a replacement bike.
- Please provide as accurate a description of the situation as possible when requesting assistance.
2. Liability for Damage to the Rented Bike
The client is responsible for all damages incurred to the rented bike during the rental period. This responsibility does not apply only to damages caused by an unexpected and non-faulty malfunction of the bike.
The client is obliged to pay for damage in the following cases:
- Riding on Inappropriate Surfaces: Damage to the bike caused by riding on roads not intended for road bikes (unpaved roads, off-road trails).
- Improper Handling: Damage resulting from improper or prohibited handling of the bike.
- At-Fault Accident: An at-fault accident with another cyclist or vehicle.
- Fall Caused by Client Error: A fall and subsequent damage to the bike, if it was not caused by an unexpected and non-faulty malfunction of the bike, but, for example, by not adapting the ride to the terrain or an at-fault accident.
- Riding Under the Influence: Damage to the bike if the client was under the influence of alcohol or other intoxicating substances at the time of the accident or damage.
Important Notice:
- In the event of damage to the bike, the client is obliged to inform the lessor immediately.
- If the client disagrees with the assessment of fault and wishes to prove their innocence, it is necessary to call the traffic police and draw up an accident report.
- The lessor reserves the right to assess the extent of damage and determine the amount of compensation.
3. Bike Theft
In the event of bike theft, the client is obliged to pay its wholesale price. We recommend that clients take out travel insurance that also covers the risk of theft of rented equipment before renting a bike. When taking out insurance, it is important to check with the insurance company whether this risk is covered.